Study on Customer Satisfaction and Attitude


The need for the Communications over the longer distance has become the most important aspect of the human lives. The term telecommunication is applied on the number of things such as internet, mobile phones, VOIP, satellite systems, radio, television, LAN and satellite phones. It is a great medium for the distant educational resources, business promotion, voice communication and entertainment. It has reduced the need of physical travel as with its power we can communicate with each other through the video conferencing, emails, chats, and internet phone calls.

It has made the people from all around the world to come closer to each other. It has great impact on the large number of the businesses. Today we need to communicate with the people on the other part of the globe. Telecommunication is the electronic transmission of the voice, data, text, images and video signals over a long distance The mobile telephone market has changed dramatically over the past 5 – 6 years in INDIA. Mobiles have become so popular that many people use their handset as their only phone and rarely use a landline.

The telecommunications industry at present is a much more competitive market and customers have a diversity of services, product, and sellers to choose from. Customers of telecommunications services stipulate s high quality from their suppliers. They have the chance to choose and purchase the excellence of communication services that they need, balancing their cost and value. It is, therefore necessary that telecommunication companies offer the best quality of services available. Consequently, this growing industry has only attracted the business community, but also academic researches.